International Sales  >>   Survey Form
International Sales
CUSTOMER SATISFACTION SURVEY
(*) Mandatory Fields
Company Name :
Name/Title of the respondent :
Phone :
Fax Number :
E-mail :

* Entering the above information is not mandatory.

Thank you for taking the time to complete this survey, which has been prepared to identify and meet your needs, expections, and satisfaction. Based on the survey results,

Deliveries

1) Delivery of the products in the promised timeframe
2) Manufacturing of products in conformity with order specifications and delivered without damage
3) To provide continuous information about the orders
4) On time delivery of my urgent orders

Sales Organization

5) Well informed and experienced customer representatives
6) Ease to reach customer representatives
7) Ability of customer representative/ solving problems and to be solution focused

Princing Policy

8) Appropriateness of terms of payments
9) The performance of providing competitive advantage against prices of other companies products

Products

10) Quality of the products
11) Having enough product range
12) Development of new products that meet customer needs
13) Package fulfills customers expectations

Communications

14) To be able to reach the company by telephone and e-mail
15) The documents prepared by the company (Catalog, Information Notes, etc.) are sufficient

After-Sales Support

16) The speed of solving the problems/dissatisfaction occurred after sale
17) Effective interfering to problems and claims
18) Ease to reach authorities in case of incorrect of damaged products
19) Replacement of faulty/damaged products in a short time

Company Imace

20) The company holds a leadership position in its sector.
21) Environment friendly
22) Customer oriented
Please write your comments and suggestions in the box below.

The personal information you provide in this form will be processed by us during the survey evaluation processes and will be stored by taking appropriate security measures in order to determine and meet your satisfaction, needs and expectations and to be able to provide you with feedback in the relevant process.

You can access our Information on the Protection of Personal Data text here.

Character in the picture :